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0117 914 4200

Tenant services

Tenant services
Make a payment
Report a repair
Give feedback

From putting up a shelf to helping with a rent query, our housing and property team is on hand to support you.

A maintenance worker fixing a door.

Report a repair

Find out how to report a fault or home repair to us.

Find out more
A woman talking on the phone.

Make a payment

You can quickly and easily pay your rent online.

Find out more
A female tenant talking to a member of staff.

Give feedback

Receiving feedback helps us to ensure we are providing our customers with the best

Find out more

Get in touch about your home

General enquiries

For a general enquiry you may have about your home or to pay your rent over the telephone, please contact our Housing Team on 0117 914 4257 or email us by completing and submitting the form below.

Reporting a repair

If you wish to contact us about a home repair, please call 0117 914 4257 or report your repair online.





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    Help and guidance

    Find answers to any questions you may have about your home.

    View our housing guidance

    A male tenant stood in the doorway of his home.